Privacy Policy

WEBSITE PRIVACY POLICY

KORE SHIRE PARTNERS PTY LTD A.C.N. (A.C.N. 646 180 663) (we, us, our) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

We also have a privacy policy which details our policy in connection with our real estate and/or strata agency business.  A copy of this privacy policy can be accessed here

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website.  Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

What information do we collect?

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account or contact us, we may collect the following personal information about you:

• Full name

• Date and place of birth

• Residential or business address

• Email address and phone number

• Government-issued identification details, such as driver licence, passport, Medicare card or other ID document numbers

• Biometric information, such as a facial image or short video used to verify your identity

• Information about the services we provide to you and any related transactions

• Any other information you choose to provide to us

We only collect personal information that is reasonably necessary to carry out our business activities.

Why do we collect this information?

We collect, use and disclose your personal information to:

• Verify your identity
• Provide and manage our services to you
• Communicate with you about your account with us
• Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing (AML/CTF) requirements
• Detect and prevent fraud, and keep our systems secure
• Improve our services

Automated Decision Making (ADM)

ADM is when:

• we use a computer program to make, or do a thing that is substantially and directly related to making, a decision; and
• the decision could reasonably be expected to significantly affect the rights or interests of an individual; and
• the kinds of personal information used in the operation of such computer programs are::
• names and contact details
• identification information
• rental application information, including employment, income and rental history
• property preferences and enquiry information
• online interaction and usage data
• financial and transactional information relevant to rent and bond processing
• the kinds of such decisions made solely by the operation of such computer programs are:
• automated screening or ranking of rental applications based on preset criteria
• automated eligibility or completeness checks for tenancy applications
• automated allocation of enquiries or requests to appropriate staff or systems
• the kinds of such decisions for which a thing, that is substantially and directly related to making the decision, is done by the operation of such computer programs are:
• identifying suitable properties or tenants based on matching criteria
• prompting or flagging actions in property management systems, such as arrears reminders or maintenance workflows
• generating automated communications relating to inspections, applications or tenancy management

Identity Verification and Government Data Matching (DVS) 

To verify your identity, we may use electronic identity verification services, including the Australian Government's Document Verification Service (DVS).

Where you have consented, your name, date of birth and identity document details will be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births Deaths and Marriages, or other authorised record holders.

These authorities check whether the details you have provided match the records they hold.

We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match (yes or no).

This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its sub-providers.

More information about the DVS is available at idmatch.gov.au.

Biometric Information 

As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your ID.

Biometric information may be used to:

• Confirm that you are a real person and physically present

• Match your image to the photograph on your identification document

• Reduce the risk of fraud and identity theft

Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent. 

Consent to Collection and Identity Verification 

By providing your personal information and completing the identity verification process, you consent to:

• The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes

• The collection and use of biometric information, such as a facial image or video, for identity verification

• Your information being checked against records held by Commonwealth and State authorities through the DVS

• Your information being shared with our authorised identity verification providers, including APLYiD

Your consent is voluntary. You can withdraw your consent at any time by contacting us using the details in at the bottom of this privacy policy document.

If you do not consent, or do not provide the information we need, we may not be able to verify your identity electronically. In that case, we may need to verify your identity in another way, or we may not be able to provide our services to you.

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

• Identity verification providers, including APLYiD and its authorised sub-providers

• Commonwealth and State authorities and official record holders, through the DVS

• Our employees and authorised representatives, on a need-to-know basis

• Our professional advisers, such as lawyers, accountants and auditors

• Trusted technology and service providers that help us operate our business
• Regulators, law enforcement or other third parties where required or authorised by law

We do not sell your personal information.

Overseas disclosure

We do not disclose personal information overseas.

We may use cloud storage and IT servers that may be located overseas to store the personal information we hold.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.

To the extent that we can identify the countries to which we transfer information they are:

Australia.

In some circumstances, personal information may be stored or processed by third-party service providers, including cloud-based software providers, who may have servers or support operations located overseas, such as in the United States.

Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.

Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.

Anonymity and pseudonyms

General users of the website do not need to disclose their identity to us in order to use this website.   This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.

Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

Cookies

A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user.   Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template.  Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server's IP address, the date and time of visit and the address of the pages accessed and the documents downloaded.  This information is generally only for internal statistical analysis and system administration purposes.

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.

We may store information about you in cloud or other types of networked or electronic storage.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.

Where appropriate, we use secure transmission facilities.  However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites.  This Privacy Policy does not extend to those linked websites.

Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to.  If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below).  We will not use your sensitive information for these purposes without your consent.

Updates to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law.

The latest version will always be available on our website. Where changes are significant, we will let you know. 

Accessing your Personal Information

Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided.  Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below).  The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.

If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:

The Privacy Officer

Shop 21, Bangor Shopping Centre, 121 Yala Road, Bangor NSW 2234

Tel: (02) 8515 0255

Email: info@koresp.com.au

The Office of the Information Commissioner can be contacted as follows:

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.